These terms and conditions are agreed, firstly, by the French Federation of Bakery, Cake, Glaceries, Confectionery, Chocolate, whose registered office is at 4430 rue Florent Pirotte Years 3 and, secondly, by any person or entity wishing to make a purchase via the vendor’s website.

The acquisition of a good or service through this site implies acceptance by the buyer of these conditions of sale.

These conditions shall prevail over any other general or special conditions not specifically approved by us.

We reserve right to change our terms and conditions at any time. In this case, the conditions will be those in effect on the date of the order by the buyer.

Characteristics of goods and services

The products and services offered are those listed in the catalog published on our website.

Each product is accompanied by a description provided by the supplier.

Prices of goods and services on the site are indicated in euros all taxes (VAT and other applicable taxes). If the VAT rate is altered, these changes could be reflected on the price of items without the customer being notified.

We reserve the right to change prices at any time. However, the price applicable to the order are those in effect at the time of confirmation of it.

According to the law, the consumer customer, to the exclusion of anyone else, has the right to notify that he renounces the purchase without penalty and without giving any reason, within 14 days from the day celui- it takes physical possession of the property.

Within this period, the consumer customer must notify his intention to surrender by email or using the form available for this purpose on our website.



In the online sales process, we are bound by an obligation of means; our responsibility can not be held liable for damages resulting from the use of the Internet and online payment such as data loss, intrusion, viruses, break service, or other unintended problems.

The data provided on the website are given in good faith. The links to the websites of the manufacturers and / or partners are for informational purposes only and not guaranteed. We will not be held responsible for the information from these sites.

The buyer is responsible for the choice and use of the delivered product. It certifies be 18 years of age in order. We accept no liability for inaccurate information provided by the buyer.

Intellectual property

All elements of this website are and remain our exclusive intellectual property.

No one is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, visual or sound.

Any single link or hyperlink is strictly prohibited without our prior written consent.

Personal data

All personal data required to process an order is stored by us and our employees, and can be transmitted to companies with which we or our suppliers are working when such disclosure is necessary to process the order.

The user also authorizes us to also use this data to compile statistics to improve our website, goods and service offered.

This information can also be used to enable the dissemination by any means of communication, information relating to our business to our customers.

Finally, we retain personal data to facilitate future orders.

Without limiting the foregoing, we are committed not to disclose the personal information we have available to another company or another company.

Data kept by the seller may at any time be requested and corrected on request.


Payment – Checks – Safety

The customer validates his order as stated below. This validation involves the acceptance of these terms of sale. Customers interested in any article on the site follow the following steps to place an order.


After checking the details of his cart, the customer must validate their cart and then must check the details concerning the delivery (recipient name, shipping address, billing address) and confirm the general condition of sale to effect payment.

At its first order and / or registration as a member, the customer has a form to complete with the following information: title, name, complete delivery address, email, date of birth, phone number . On this occasion the client creates a password.


The customer has the option, if available, to pay by credit card (VISA, MasterCard, …) and PayPal.


After confirming the payment, the customer will definitively and irrevocably his order.


Payment by credit card

The client validates his delivery and billing address, the product and the total price. It provides the number of his bank card associated with the expiry date and the CVV (Cardholder Verfication Value). He finally confirms his order by clicking on the button “Confirm”


Pay with PayPal:

The client validates his delivery and billing address, the product and the total price. It provides the identifiers of its PayPal account. He finally confirms his order by clicking on the button “Confirm”


In all cases, regardless of the mode control and payment chosen by the customer, the Federation will acknowledge receipt of the order upon validation by email or by any other means at their convenience. This confirmation of the registration of the order will resume sales conditions and characteristics of the products and will specify the delivery address. The products remain the property of the Federation until full payment is received by the Federation.


Any customer’s complaint concerning the order or delivery of an unavailable item will be regarded as unfounded.


The Federation reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.

The Federation controls all the orders that have been validated on its website. These controls are designed to protect the Federation of abuses operated by fraudsters. Our services may be necessary to ask all the parts required to unblock your order: proof of address and debit in your name, or proof of address to the name of the person indicated for the delivery address etc …

These applications will be made by email.



These online sales conditions are subject to Belgian law.

In case of dispute, the courts of our registered office are competent, unless mandatory legal provisions contrary.